{"id":3892,"date":"2025-11-06T18:37:56","date_gmt":"2025-11-06T16:37:56","guid":{"rendered":"https:\/\/grandresort.bg\/frequently-asked-questions\/"},"modified":"2025-11-14T14:05:30","modified_gmt":"2025-11-14T12:05:30","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/grandresort.bg\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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\n Hotel management software<\/a>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Grand Resort Pamporovo<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What are check-in and check-out times? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Check-in starts at 15:00, check-out is until 11:00. If you need early check-in or late check-out, please contact the reception \u2013 we will try to assist according to availability. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the conditions for bookings and payments? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Reservations are made online or by contacting us. For confirmation, we require a deposit or prepayment (according to the selected package). The rest of the amount must be paid on arrival or in another pre-arranged way. Payments can be made by card or cash. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the procedure for canceling or changing a reservation? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCancellation according to the cancellation policy of the selected tariff.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIn case of cancellation later or in case of no-show \u2013 a fee may be charged for the first night or according to the cancellation policy of the selected tariff.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tChanges in the reservation (dates, room type) are allowed upon availability and prior request \u2013 call us as soon as possible.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    What is included in the price? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The standard price includes: use of the apartment, breakfast, ski transfer to the ski slopes, parking, tour. Package, tour. Tax, free Wi-Fi, use of common areas (lobby, heating, etc.). Additional services such as transfer, ski started services, car rental, etc. can be requested\/paid additionally. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What is parking? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    For each reservation, a free outdoor parking space is provided next to the complex. Parking is available to all guests throughout the stay and does not require prior reservation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What amenities does the apartment have? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The apartments are equipped with a fireplace, kitchen (refrigerator, hob\/cooker, utensils), TV, Wi Fi, heating, bathroom. Some types also have a balcony\/terrace. Bed linen and towels are provided. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Pets \u2013 are they allowed? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Pets are allowed for a fee of BGN 30 per night<\/strong>. Please let us know at the time of booking if you plan to travel with a pet. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Late check-out or early check-in policy <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Early check-in is possible for a fee of 50 BGN, depending on the availability of the apartment.<\/p>

    Late check-out until 14:00 is charged 60 BGN, and after this hour 60% of the price of the night is charged. Please inform the reception in advance if you wish to take advantage of these options. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What season do you work in and what is the minimum stay? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    We work all year round and during the winter period the minimum stay is 2 nights or more. In the summer period according to the conditions. Check specifically when booking. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How to get to the complex and is there a transfer? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The complex is located in Pamporovo resort. If necessary, we can assist with a transfer from\/to the airport or station of Plovdiv or Sofia for a fee. If you arrive with your own transport \u2013 we indicate a route and parking information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Skiing and summer activities \u2013 what are there nearby? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    In the winter season: ski slopes, ski schools, equipment rental.<\/p>

    In the summer and in the intermediate seasons: hiking, cycling routes, nature and good air in the Rhodope Mountains.<\/p>

    Our team can give up-to-date information and assistance in organizing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What safety and security measures are in place? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The complex has a round-the-clock reception or concierge, access control, video surveillance and periodic technical maintenance of the common areas and installations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    I have special requirements \u2013 can I request them? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Sure thing! If you need an extra bed, cot, adaptation for people with disabilities or anything else \u2013 please let us know at the time of booking so that we can try to satisfy them. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How do I get there? <\/h4><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/g><\/svg><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    From the main road Plovdiv \u2013 Pamporovo, follow the signs to Pamporovo. After entering Pamporovo, continue along the main road leading to the Snezhanka Tower. Grand Resort Pamporovo is located on this road, just before you reach the tower area. You will see the clear signs that point you to the complex. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Hotel management software Frequently Asked Questions Grand Resort Pamporovo What are check-in and check-out times? Check-in starts at 15:00, check-out is until 11:00. If you need early check-in or late check-out, please contact the reception \u2013 we will try to assist according to availability. What are the conditions for bookings and payments? Reservations are made… Continue reading Frequently Asked Questions<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-3892","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/grandresort.bg\/en\/wp-json\/wp\/v2\/pages\/3892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grandresort.bg\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grandresort.bg\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grandresort.bg\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/grandresort.bg\/en\/wp-json\/wp\/v2\/comments?post=3892"}],"version-history":[{"count":2,"href":"https:\/\/grandresort.bg\/en\/wp-json\/wp\/v2\/pages\/3892\/revisions"}],"predecessor-version":[{"id":3894,"href":"https:\/\/grandresort.bg\/en\/wp-json\/wp\/v2\/pages\/3892\/revisions\/3894"}],"wp:attachment":[{"href":"https:\/\/grandresort.bg\/en\/wp-json\/wp\/v2\/media?parent=3892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}